Level 3 Senior Healthcare Support Worker Apprenticeship

Delivered locally, at your place or ours

We deliver this apprenticeship in and around Teesside and the North East, either at your premises or at our Stockton-on-Tees centre. Whichever suits you better.

• Taught sessions delivered face to face by tutors with a clinical and care background
• Workplace visits from a named tutor for observation, assessment and support
• Progress reviews with you, the apprentice and the tutor together
• Aptem for coursework, evidence and off-the-job hours, with employer access

Being local matters in care. Your tutor can be on site when something needs sorting, rather than scheduling a call for next week.

Front-loaded delivery for larger employers

For NHS organisations and larger employers we run dedicated cohorts with front-loaded delivery, which is how most of our learners reach gateway in around 13 months rather than 24. Tell us your intake numbers and dates and we will build the plan around them.

What your apprentice will hold

• Level 3 Diploma in Healthcare Support (RQF), qualification number 610/2239/1, awarded by Highfield – 83 credits, 830 total qualification time, between 491 and 612 guided learning hours, assessed by portfolio of evidence, regulated by Ofqual

Assessment

Unlike the integrated Dental Nurse apprenticeship, this standard retains a separate apprenticeship assessment following a gateway, typically within a three-month assessment period.

Assessment is carried out by an organisation independent of us. You choose which one. We present the options, negotiate on price, and support both you and the apprentice through gateway and preparation.

Where it leads

Senior Healthcare Support Worker is the recognised route toward Nursing Associate. For a trust growing its own registered workforce, this is the step before it.

• Aged 16 or over
• Employed in a healthcare setting with the supervision and breadth of experience the chosen pathway requires
• Enhanced DBS check
• Occupational health clearance as your organisation requires

No formal academic entry requirements are set by the standard.

English and maths

The rules changed on 11 February 2025 and many providers still describe the old ones.

Apprentices aged 19 and over no longer need to hold or achieve English and maths qualifications to pass their apprenticeship. If you want them to study toward level 2, we will support it and the government funds it, but it is optional and it is your decision.

Apprentices aged 16 to 18 must still hold or achieve level 2 English and maths. The government funds this and we deliver it.

Where English or maths is essential to a qualification built into the standard, it still has to be completed either way.

Why employers choose us

Choosing a training provider is a risk decision. The question is whether your apprentice finishes, and whether they finish well.

• 89% retention, against a sector target of 65%
• 47.8% achieve a distinction, against a national average of 29.3%
• 83.6% pass their assessment first time
• Rated Good in our most recent full Ofsted inspection, February 2024
• Over 10,000 people have begun their clinical career with us since 2008

Our clients include NHS ambulance trusts, Falck, Subsea 7 and the British Army.

What we do, and what you do

You provide the job, the hours and a workplace where your apprentice can practise. We do everything else.

• A named tutor for your apprentice and for you, not a call centre
• Enrolment and paperwork, including the apprenticeship service account setup if you do not have one
• Progress reviews with you, the apprentice and the tutor together, so you always know where they are
• Assessment arrangements, including gateway and liaison with the assessment organisation
• Safeguarding and wellbeing support, including 24/7 access to our learner safeguarding app

Employer access to Aptem

You get your own login to Aptem, the system we use to manage apprenticeships. You can see progress, off-the-job hours and review records whenever you want, rather than waiting for a report.

Local employer support across Teesside and the North East

Your tutor is based at Faraday House in Stockton-on-Tees. If something needs sorting on site, they can be there, not on a call next week.

Assessment preparation

We support apprentices and employers through gateway and preparation for the final assessment, which is where separate-assessment standards most often stall.

Need to find an apprentice?

We can help. We will write and post your vacancy on the government’s apprenticeship service, promote it through our own channels, and pass on suitable applicants. You decide who to interview and who to appoint.

Posting a vacancy is fiddly the first time. If you would rather not, we will handle it.

For most employers, this costs nothing

If you do not pay the apprenticeship levy and your apprentice is aged 16 to 24 when training starts, the government funds 100% of the training and assessment, up to the maximum of £9,000 for this standard. You pay nothing toward training.

The same applies if you do pay the levy but have insufficient funds in your account.

And you may be paid for taking one on

• £2,000 apprenticeship hiring payment – for non-levy employers taking on a new employee aged 16 to 24, where they joined you within the 90 days before the apprenticeship starts. Paid in two instalments.
• £1,000 additional payment – for apprentices aged 16 to 18, or aged 19 to 24 with an education, health and care plan or experience of local authority care.
• £3,000 Youth Jobs Grant – paid directly to you by the Department for Work and Pensions where your apprentice is aged 18 to 24 and has been unemployed and receiving Universal Credit for six months or more.
• No employer National Insurance on eligible earnings for apprentices under 25.

Taken together, an eligible employer can receive up to £6,000 for training someone at no cost.

If your apprentice is 25 or over

Non-levy employers contribute 5% of the cost and the government funds the remaining 95%. Levy payers with insufficient funds contribute 25%.

If you pay the apprenticeship levy

You draw the full cost from your apprenticeship service account, up to the £9,000 maximum for this standard. Two things changed on 1 August 2026 that are worth knowing: the 10% government top-up on new contributions has stopped, and new funds now expire after 12 months rather than 24. Funds already in your account before that date keep the old 24-month expiry.

Levy transfer

If you do not pay the levy, another employer can transfer funds to cover your apprentice in full. Levy payers can transfer up to 50% of their funds each year, and any business with an apprenticeship service account can receive them. We can help you find and set this up.

Funding rules change. These figures are correct as at October 2026 and we will tell you if anything affecting your apprentice changes.