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Office Administrator (Newmarket)sss


Office Administrator (Newmarket)

Job Description

MediPro is looking for an Office Administrator to be based in the Newmarket area.

Now is an exciting time to be joining us here at MediPro. Our expanding business works in partnership with both NHS Trusts and other independent businesses, providing bespoke training courses to fit our clients’ needs. We are a leading independent medical training company that has been operating across the UK for over 10 years.

This a full-time role, with an immediate start available. We offer competitive salaries depending on experience and qualifications, six weeks of annual leave (plus bank holidays) and other exciting benefits being offered to successful candidates.

If you want to work for the company with a strong vision, a fun culture, and a passion for education, we would love to hear from you.


Working with MediPro comes with some excellent benefits such as:

  • 6 weeks annual leave + bank holidays
  • CPD opportunities
  • Time off for giving blood and bone marrow donation
  • Pension scheme
  • Part of a strong team with excellent values

Job Purpose

As our Office Administrator, you will provide a professional & efficient first point of contact for customers, ensuring a first-class service. You will assist with the coordination of training courses, student documentation, quality assurance, apprenticeship & training course documents, or public relations roles.

You may undertake a wide range of tasks from all these areas.

Main Duties of the Job

  • Manage the administration processes for sales.
  • Manage the company’s course booking system and facilitate all documentation. This also includes maintaining effective filing and data systems.
  • Responsible for all pre & post course administration and all student correspondence.
  • Always maintain a calm, friendly and professional telephone manner.
  • Manage the daily sales enquiries and leads.
  • Process all incoming orders received via telephone, email, or web, responding quickly & efficiently, and upselling wherever possible.
  • Maintain all course & pricing information on Administrate and keep an accurate database of customer information including contact details, product preferences and any special terms.
  • Organise meetings – Produce agendas, taking minutes, etc.
  • Provide cover for colleagues as required.
  • Co-ordinate the logistics of the building, with relation to learner meals, classroom allocation and rest breaks.
  • Prepare regular reports which may include financial information.
  • Responsible for preparing documentation for apprenticeships & training courses.
  • Welcoming students into the centre and processing registration paperwork.
  • Preparing classrooms for apprenticeships & training courses.
  • Purchasing equipment/other goods.
  • Liaising with potential students, other institutions, government departments and external organisations.
  • Helping with course approval and evaluation activities.
  • Keeping up to date with student compliance documentation.
  • Administering and coordinating student recruitment, examinations, and assessment activities.

The list of duties can be exhaustive, but generally these key functions will apply.

Personal Specification

Experience and Work Achievements


  • Experience of building relationships and working collaboratively with external organisations
  • Minimum 1 year’s administration experience


  • Experience of being involved with apprenticeship programmes
  • Experience or knowledge of professional bodies

Skills and Abilities


  • The ability to work collectively with several differing stakeholders
  • Proficient with the use of standard Microsoft packages such as Word, Outlook, Excel and PowerPoint
  • Good time management
  • A polite telephone manner
  • Discretion when dealing with confidential information
  • Excellent verbal and written communication


  • An understanding of the needs of Ambulance professional job roles

Personal Attributes


  • Being able to solve problems and anticipate potential issues
  • Being able to communicate and present clearly with a range of audiences in both written and verbal formats
  • Ability to work to deadlines and prioritise own workload

Knowledge and Education Achievements


  • Demonstrable understanding of the apprenticeship, and technical education landscape, preferably in the medical education field
  • Have an awareness of and Higher Education and any potential linkages to apprenticeships
  • An understanding of NHS employers along with challenges/opportunities facing the ambulance sector

MediPro Limited is an equal opportunities and Disability Confident employer, committed to ensuring equality of opportunity. We actively encourage interest from across our diverse communities.

Reference ID: Office Administrator

Job Types: Full-time, Permanent

Salary: £24,000 – £27,000

If you wish to apply for this position, you can either send your CV to or attach your CV to the box below.


    My first experience of training with MediPro was just over 5 years ago when I undertook my Ambulance Technician training whilst looking for a change of career. Following the completion of the course, I was offered employment as an ambulance technician, supporting local NHS trusts in providing emergency and urgent care.

    Since starting with MediPro I have continued to be supported throughout my career and they have enabled me to continue to develop both personally and professionally, working towards my ambition to qualify as a HCPC registered Paramedic.

    Additionally, I have been offered and supported through a level 3 teaching qualification, as well as a mentor qualification. This has allowed me to broaden my practice and develop as a clinician, working in a dual role as an ambulance technician, mentoring students in practice, as well as in a teaching capacity.

    Last year I was lucky enough to be given the opportunity to apply for the MediPro Level 6 Diploma in Paramedic Practice, as an alternative to university this suited my situation perfectly. Despite being a non-university programme I was still fully supported through every step of my journey & I now work as an HCPC registered Paramedic for MediPro with the ambition to consolidate my practice and develop my teaching skills.

    Overall, MediPro has provided me with amazing opportunities and support since starting my career 5 years ago. The knowledge, skills and experiences have enabled me to develop as a professional and as a person, which has been invaluable. I’ve also gained some brilliant working relationships and friendships along the way.

    Alex Hutchinson, Clinical Tutor, MediPro

    I completed my level 3 CERAD in March of this year, this was the third course I have done with Medipro in the last 14 months. In all of the courses I have done with Medipro I have found nothing but genuine, friendly, top class people. 

    The level 3 CERAD was intense and challenging but Colin was excellent in his delivery, explanation and constructive criticism. 

    Can not recommend MediPro enough, I have booked onto my Freuc 5 at the end of this year.  

    Phil Brazier, Level 3 CERAD

    Since graduating from my Sports Science and Injury Rehabilitation degree, I have been desperate to work in the healthcare industry, particularly emergency care. When I came across the MediPro ECA apprenticeship, I knew I had to apply. The opportunity to learn new skills, whilst gaining practical experience in the field, seemed too good to be true – but it has proven to be the opposite! 

    The opportunity has not only allowed me to learn more about this complex profession, but grow in confidence as a person. The experience is designed in such a way that I was allowed to gain confidence in my ability, before increasing my responsibility. This was primarily done by working with other welcoming and experienced colleagues, who were all extremely helpful in guiding me through the process. The leadership and mentor team have been with me every step of the way, ensuring that I am well equipped to operate to the high standards that are required, whilst also showing great trust in me to put my skills into practice. 

    MediPro has allowed me to access my dream career and have given me an experience so far that has ensured it will be a lifelong journey. 

    Emily Bonham, ECA Apprenticeship, MediPro

    Medipro is a very responsive apprenticeship training provider. They help us build and retain a very skilled, competent and patient care focused team of Emergency Care Assistants.

    They also provide Paramedic training for Ambulance Technicians helping us to develop critical skills for our business.

    The programme has helped us train and develop our workforce and has been extremely well organised and facilitated, and I am pleased to say that skills development goes from strength to strength.

    We have found our working relationship with MediPro to be a very proactive one and we look forward/ to continuing to work together.

    James Tavener
    Training Manager, Bristol Ambulance EMS

    MediPro have become a key support to our operations, helping us offer a safe, compliant and superior medical response service to our clientele. They have assisted us in the development of new competency programmes for our staff, new documentation flows for our patients and advised on new equipment and practices that improve our immediate treatment delivery. In addition, they have been a consistent and reliable source of guidance and advice throughout our work together. I would highly recommend their services which are operationally outstanding and financially very reasonable.

    Peter Burke, Operations Manager, Teesside

    I am a commercial Diver from Trinidad and Tobago.

    I chose MediPro as it was recommended to me by a friend.

    The teacher was very knowledgeable and made the lessons fun so it was easy to absorb. I am new to the Medical Diving field so it was very exciting learning more and going deeper into medical conditions and illnesses specific to diving. Being a diver, it will be a great asset for me to recognise and be able to administer aid should it be needed.

    Kevin, Diver Medic Technician

    I have been attending training at MediPro for 10 years. The offshore medic and distance learning refresher is great. Lovely people, great attitude, great educators.

    Julian Searle
    Offshore Medic Refresher
    Distance Learning

    The clinical placement in the unique Urgent Care Centre, North Tees Hospital, is exactly suited for the Offshore Medic course, allowing me to demonstrate all previous Learnt Theoretical, for urgent Primary care assessments in the field.

    The mixture of GPs & Urgent Care Practitioner Nurses provided a 24/7 facility for a diverse range of presentations. I also spent time in the busy accident & emergency department.

    Martin Hagues, Offshore Medic

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