Frequently Asked Questions

Frequently Asked Questions

- What time does the course start?

All full courses start at 9am (unless stated otherwise in your joining instructions email), if you have booked an assessment or re-qualification check the time stated in your confirmation email.

- Are finance or payment options available?

Currently, we have 5 financing options available to potential students but there are always new government schemes and funding being developed and put in place. If the options below don't meet your needs it is best to contact us directly to discuss what is available to you and to find something that best suits your situation.

For more information regarding the options we offer visit our "Finance Options" page HERE

- Is there accommodation available or nearby?

There are a number of hotels and accommodation nearby (some within walking distance) that offer very competitive rates. Below is a list of all the nearby accommodation with details of their pricing and location.

PREMIER INN DARLINGTON – YARM ROAD, DARLINGTON, DL1 4PU

Premier Inn Darlington is located across the road from our training centre, although we don’t have corporate rates with the Premier Inn rooms can be booked directly thru us, room cost do vary. Located less than 2 miles from Darlington train station and 4.3 miles from Durham Tees Valley Airport, the Darlington Hotel is the ideal place to stay for those seeking accommodation with good transport links.

TRAVELODGE DARLINGTON – YARM ROAD, DARLINGTON, DL1 4PU

Darlington Travelodge is located a 5 minute walk from our training centre, we have corporate rates with the Travelodge starting from £49.00 per night room only, however prices do vary depending on availability. Located less than 2 miles from Darlington train station and 4.3 miles from Durham Tees Valley Airport, the Darlington Hotel is the ideal place to stay for those seeking accommodation with good transport links.

BANNATYNE HOTEL DARLINGTON -DARLINGTON DL3 7HZ

Bannatyne Hotel Darlington is around 5 miles from our training centre and can be booked at our corporate rate of Monday – Thursday & Saturday is £75.00 per night including bed and breakfast. Friday & Sunday is £70.00 per night including bed and breakfast. This hotel is centrally located in the town centre. An outdoor fee paying Car park can be found within a 5 minute walk off St Cuthberts Way. Darlington Railway Station is 0.75 miles away from this hotel, and Durham Tees Valley Airport is located 5.72 mile away.

MERCURE DARLINGTON KINGS HOTEL – 9-12 PRIESTGATE, DARLINGTON, DL1 1NW

Mercure Darlington Kings hotel is around 3 miles from our training centre and can be booked at our corporate rate of £80.00 per night bed and breakfast. This hotel located within 15 minutes taxi ride from Durham Tees Valley Airport, 10 minutes from Darlington Train Station, and has access to numerous city centre bars, and a variety of restaurants.

ROCKCLIFFE HALL HOTEL, DARLINGTON, DL2 2DU

Rockliffe Hall is around 6 miles from our training centre, nestled between the quiet villages of Hurworth and Croft on Tees in County Durham. Just five minutes from Darlington railway station and town centre, ten minutes from Durham Tees Valley Airport. Aswell as double rooms, 2 bedroom apartments are also available with full access to the Spa facilities.

ST GEORGE HOTEL – DURHAM TEES VALLEY AIRPORT, DARLINGTON, DL2 1LU

St George Hotel, is around 4 miles from our training centre and can booked thru us directly if required, prices do vary depending on availability, room only or bed & breakfast is available. This hotel is located directly on the site of Durham Tees Valley Airport, Parking is also available onsite. Darlington Train station is around a 15 minute drive aswell as Darlington Town Centre.

- Is lunch provided when attending a course?

Yes, a light lunch is provided with all full courses*. This usually includes a good selection of sandwiches and other finger foods. Crisps and fruit are readily available. If you have any special dietary requirements (including allergies) please contact us 2 weeks before attending your course.

*assessments & re-qualifications are usually only half days

- How do I get to your centres?

Our main training facility is found in Darlington. You can enter the following address into your sat-nav or smartphone and follow it right to our door.

12 Pioneer Court
Darlington
County Durham
DL1 4WD

Alternatively, you can get the train to Darlington train station which sits on the main North to South network and is only 2 miles from our centre. Local airports include Newcastle (20 miles) Durham Tees-valley (1 mile).

 

- Will I be able to attend a placement if I have a criminal conviction on my DBS?

Unfortunately this depends on the type of conviction so if you could contact us directly via phone or email we can discuss your options.

- Can I cancel a course booking?

Yes, although charges may apply if cancelled in short notice. If it is the date of the course that no longer suits your schedule you can transfer to another date free of charge. For full details on cancellations notice and fees you can read our terms and conditions HERE

- Can I do my placement at a later date in my local area?

Yes, placements can be arranged at a time to suit you, even if this is several weeks after your course. Students can arrange their own placements closer to their home, but they need to be agreed before starting your training course. Please contact us via phone or email before booking to discuss your options.

- Is there any pre-reading before I attend?

Yes, all our courses require some form of pre-reading. You will be emailed a link to access all your reading materials 2 weeks prior to you course start date.

- If my certificate has expired, can I still refresh?

This depends on which course it is you are attending for re-qualification as some certificates can while others cannot. Please contact us via phone or email before booking to discuss your options.

- Do I need to bring anything with me on the first day of my course?

Yes, you will need to bring a form of acceptable photo ID (Passport, drivers license etc), all your relevant certificates (see joining instructions email) and yourself!