We are proud to be CQC registered and to have achieved 16 outstanding practices in our last inspection. We offer caring and professional service which is not only valuable in supporting our patients and the public but is integral to us providing high quality, supportive and realistic placement opportunities for our students.
Supporting a number of clients for over 5 years, including:
- North East Ambulance Service NHS trust
- North West Ambulance Service NHS trust
- Yorkshire Ambulance Service NHS trust
- St John Ambulance
As education and training is at the heart of our organisation, all clinical staff hold nationally recognised qualifications that mirror those within the NHS as well as mentorship and assessing awards. Our Paramedics are registered with the HCPC (Health & Care Professions Council).
Record keeping was in line with best practice. Records were stored confidentially and an audit of all the patient report forms allowed the management team to benchmark and ensure that staff were following the correct care and treatment for patients. The management team would feedback any underperformance to the crews and take appropriate action.
Staff were aware how to detect and respond to deteriorating patients and followed national guidelines. A national early warning score was used to detect early deterioration. Crews could access advice and support from a clinical hub at the NHS Trust from whom the service sub-contacts.
A range of pathways were used that complied with the National Institute for Health and Care Excellence (NICE) guidelines and the Joint Royal Colleges Ambulance Liaison Committee (JRCALC) guidelines. These pathways were from the NHS Trust from whom the service sub-contracts.
Training and education was high priority and a strong focus for the service. The service worked in close collaboration with their sister training and education organisation. They provided training programmes for the emergency care assistant and ambulance technician roles and supported their staff through these programmes.